FAQS

Q: Where are you located?

A: We are located in Southern Oregon, USA. We process and ship orders from two locations in Southern Oregon.

Q: What are your shipping rates and how do you ship orders?

A: We feel flat rate fees are the most fair to our customers, whether you’re located in CA or NY. Actual USPS shipping charges are often HIGHER than the charges we have listed. Actual USPS shipping charges are based on the origin zip code, and then a combination of the destination zip code and the package's actual weight. We ship all orders using the United States Postal Service (USPS). We have researched other shipping options and believe this is the fastest and most efficient way to ship our products. We ship Canadian orders using First Class International or Global Priority Mail.

Q: Do you offer FREE shipping?

A: Yes, we do! We offer different promotions each month. Please click on “Promotions” located on the green bar at the top of the page or you can go directly to our “Customer Service Page” for more detailed information.

Q: Where do you ship to?

A: We will ship anywhere in the USA, including Hawaii & Alaska. We also ship to Canada.

Q: How can I view the status of my order?

A: Go to the Customer Service, My Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view. You can check the status of your ORDER on our web site. You can check the status of the SHIPMENT on the USPS web site at WWW.USPS.COM and enter in the USPS tracking number provided by us into the "Track and Confirm" text box on the USPS home page.

Q: How long will it take to receive my item(s) once I place an order?

A: We fulfill all orders within 1-3 days (this includes weekends). The average time for delivery in the USA is 2 - 7 days, depending on your location. If you need your order shipped the same day payment is made (before 2 PM PST), let us know immediately, as we can normally accommodate these special requests.

Q: Is your web site secure?

A: Yes! We use GEOTRUST, the leader in website security. Because of this our web site is very secure and uses an industry standard 128 bit SSL (Secure Socket Layer) to encrypt all internet orders. You can tell when you are working in a secure part of our web site by the gold padlock that appears at the top of your web browser. You can click on the padlock or click on the GEOTRUST certificate for verification and more information. Please also visit our STORE POLICIES page for complete details on the GeoTrust SSL security certificate, plus our policies on privacy and security.

Q: What payment options do you offer?

A: We accept all major credit cards, including Visa, Master Card, American Express, Discover Card. We also accept payment via PayPal, personal checks and money orders/cashiers checks.

Q: Do have a gift wrapping service?

A: Yes. Any order is eligible for FREE gift wrapping. If you are interested in this service please contact us before placing your order or visit the PROMOTIONS link on the CUSTOMER SERVICE page for more information.